Shawn Sorichetti

Whitby, Ontario, Canada
ssoriche+resume@sackheads.org
(905)721-0758

Technical Skills

I have more than ten years experience as a systems architect and administrator. My responsibilities have included the design and management of geographically diverse installations of varying scale. I have proposed and seen to completion a wide variety of infrastructure projects including the monitoring of systems and networks, data backup and recovery, statistics gathering and reporting, and automation. I have been called upon many times for my ability to provide immediate resolution during mission critical outages and then to perform the subsequent root cause analysis. Finally, regardless of my role, whether it is as team member, technical lead or project lead, I always have a strong sense of responsibility to deliver the project on time.

• Programming: Perl (Object Oriented), Template Toolkit, CGI::Application, PHP, Shell.
• Database: PostgreSQL, SQLite
• Operating Systems: AIX, Linux, FreeBSD, Mac OS X, Solaris, Windows(2000/NT).
• Monitoring: Tivoli TME10, NetView, SNMP, Netsaint/Nagios
• Storage: TSM/ADSM, SAN, IBM Automated Tape Libraries, SSA
• Networking: TCP/IP, DNS (bind), SMTP (postfix)

Employment History

Tools and Automation Technical Team Lead

IBM Global Services - February 2000 to present e-Business Hosting Center. Provides managed hosting and co-location services.

• Implemented and developed a product release strategy based on CPAN installation procedures, Smolder and Subversion.
• Designed, developed and implemented web based solutions for monitoring and reporting that were rolled out to IBM US and Canada. This included an 'at a glance' status report of 430 servers and 40+ switches, User ID management script that exceeded security guidelines for addition and removal of users, and a server resource tracking system.
• Created and continue to maintain a billing system for TSM backup/recovery. The billing is processed on both the average data stored and the total Gigabytes transferred.
• Designed, implemented and continued to act as support for system monitoring using Tivoli TME10 to gather information about server resources and statuses. As part of my design process I worked with customers and the Solution Design team to ensure appropriate data was gathered. This task required me to write a number of scripts to perform log file monitoring, custom application monitoring and problem determination.
• Developed, and continue to maintain network monitoring scheme using NetView 6000. This system monitors Nokia firewalls, Cisco/Xylan switches, and Lucent Access Points for Up/Down statuses. Custom scripts were written to poll each device via SNMP about resource statuses (memory, cpu, etc), and when issues are detected an alert is delivered to the networking team.
• Performed UNIX System Administration duties that included hardware upgrades of RS/6000 and IBM Intel based servers, OS installations both from CD and via network install methods. I help to maintain a constant state of security audit readiness and participated in every audit in addition to providing ongoing support.
• Provided consulting to the Solution Design team to design custom backup and recovery solutions on a per customer and server basis. This includes off-site storage, hot backups, and disaster recovery.
• Provided consulting to the Solution Design team to provide custom monitoring solutions on a per customer and server basis. This includes development and maintenance of scripts, custom Tivoli monitors based on the application requirements, and providing estimates for the work load required to implement.
• Consulted with Offerings Department to produce a DNS offering for co-location customers allowing them to host their domain with us.
• Architected, installed and continue to maintain a TSM backup and recovery environment for the servers in both the managed hosting and the colocation environments. The solution involved a shared SAN attached tape library, and 3 TSM servers.
• Provided technical and team leadership to the tools team (4 people) and the Managed Hosting/Colocation department. Also, I am the technical lead on countless projects for various teams in the department including networking, system administration, application support and solution design.

UNIX System Administrator

IBM Global Services - October 1999 to February 2000 Managed e-Business Services. Deployment and maintanence of UNIX servers on the Internet to host customer's applications.

• Performed UNIX System Administration duties that included hardware upgrades of RS/6000 based servers, Operating System installation via both network install and CD, OS and hardware ongoing support.
• Provided automation to other system administrators to reduce their work loads and improve the time required to customize a customer's server resulting in faster turn over to the customer.
• Provided UNIX support to the application support teams. This included assisting with the installation of: Apache, iPlanet, Netscape, IBM HTTP, Lotus Domino, Websphere, DB2, and Oracle.
• Designed, documented, and tested a system recovery process for Y2k. Using AIX's Network Install Manager and ADSM I was able to reduce the restore time required to recover a customer's server in the event it was required.
• Maintained a constant state of security audit readiness and prepared to participate in audits when called upon.
• Assumed responsibility for the current ADSM environment, providing day to day support, upgraded to a current version, and fixed outstanding issues and flaws.

Solution Architect

IBM Global Services - November 1998 to October 1999 Projects and Consulting Services. Provide solution design and consulting services to external customers and internal projects.

• Researched, designed and proposed custom TSM/ADSM solutions to external customers. This involved working with the customer to define proper requirements, researching the proper hardware and software, provide the licensing information to the costers, and proposing the technical aspects of the solution to the customer.
• Designed, developed, and consulted the service delivery team on installation of a monitoring solution for a nation wide AIX based Print Server solution. This involved testing and troubleshooting a TME10 plus module, writing custom programs to provide additional monitoring, and documenting the procedure so that the service delivery team could implement it.
• Designed and developed a printer monitoring solution. This involved use of custom developed Perl programs and NetView 6000. In the event of a paper jam or paper outage local printer operators would be notified to resolve the issue reducing the overall turn around time on print issues.
• Provided consulting to the newly formed AIX System Administration team on security guidelines, audit readiness, and general UNIX security.
• Designed and developed a User ID synchronization tool for the AIX System Administration team. This involved several Perl programs and replication over SSH.

AIX Systems Administrator

IBM Global Services - January 1997 to November 1998 RS/6000 Systems Management Services. Provide AIX System administration, Tivoli and ADSM support.

• Designed and developed an automated user registration and password reset process. This involved using an Apache web-server to facilitate the requests from end users, and multiple Perl programs to distribute users equally among each ADSM server and reset their passwords. The solution reduced headcount requirements from 2 to 0.25.
• AIX System Administration including hardware installation and upgrades of RS/6000 and RS/6000 SP based servers, Operating System and application installation, and ongoing support. Maintained audit readiness and participated in audits.
• Designed, developed and supported a NetView 6000 monitoring environment. The environment is used to provide Up/Down monitoring of 300 OS/2 and AIX servers. In the event of outages an appropriate system administrator would be paged reducing response time and overall downtime.
• Architected, implemented and ultimately supported a nationwide ADSM backup/recovery service. The service provides backup for 8000 workstations, 300 OS/2 & AIX servers, and Lotus Domino environment. Daily backups exceeded 2 Terabytes. This involved 4 SP High Nodes running AIX and ADSM, using a 3494 Tape Library for long term storage.

Education History

December 2001: - Red Hat Linux Certified Engineer (Red Hat)

May 1996 to present:

IBM Education & Training:

• TCP/IP Architecture
• AIX System Administration
• Project Management Fundamentals
• Advanced Presentations Skills
• TSM/ADSM Advanced Concepts
• Tivoli TME10 Administration
• NetView Administration

April 1996:

• Centennial College - Computer Programming Diploma (2 Year Program)